BUYER has the right to withdraw from the contract within 14 (Fourteen) days without giving any reason.
In accordance with Article 15 of the Distance Contracts Regulation; In ring orders, since the ring size is prepared specifically for the person, there is no right of withdrawal (right of cancellation and return) depending on legal conditions. However, upon the request of the BUYER, there is no right of withdrawal for wedding rings with writing written inside. In addition, all products produced in line with the BUYER's wishes are among the products for which the right of withdrawal cannot be exercised.
The right of withdrawal period is the day the contract was established in contracts regarding the performance of services; In contracts regarding the delivery of goods, it starts on the day the consumer or a third party designated by the consumer receives the goods. However, the consumer can also exercise his right of withdrawal within the period from the conclusion of the contract to the delivery of the goods.
In determining the period of right of withdrawal;
The delivery of the goods by the seller to the carrier is not considered as delivery to the consumer.
In contracts where the delivery of goods and the performance of services are made together, the right of withdrawal provisions regarding the delivery of goods apply.
In order to exercise the right of withdrawal, the SELLER must be notified by phone or e-mail within 14 (fourteen) days and the product is not within the scope of the provisions of Article 15 titled "Exceptions of the Right of Withdrawal" of the Distance Contracts Regulation published in the Official Gazette on 27.11.2014 and It must be of a quality that can be offered for resale by the SELLER. If this right is used;
a) The original invoice of the product delivered to the 3rd party or the BUYER, (If the invoice of the product to be returned is corporate, it must be sent to the SELLER within 10 (ten) days together with the return invoice issued by the institution when returning it. The order whose invoice is issued on behalf of the institutions refunds cannot be completed unless a RETURN INVOICE is issued)b) The products to be returned within 10 (ten) days from the date of submission of the right of withdrawal request must be returned to the SELLER completely and undamaged, together with their box, packaging, certificates, gift products and accessories, if any, and gift certificates. If any of these materials are not sent or are damaged, even if it is caused by the transportation company, the refund process is completed by deducting the cost of the material from the refund amount. The BUYER must learn which method to follow for these transactions by contacting the SELLER using the specified contact information.
The carrier foreseen within the scope of the right of withdrawal will be determined by the SELLER. If the right of withdrawal is exercised, transportation costs and insurance costs will be covered by the BUYER.
The product price will be refunded to the BUYER within 14 (fourteen) days following the receipt of the right of withdrawal request to the SELLER.
PRODUCTS FOR WHICH THE RIGHT OF WITHDRAWAL CANNOT BE EXERCISED
a) Products specially prepared for the BUYER upon the BUYER's request, in line with the BUYER's wishes or personal needs, are outside the scope of the right of withdrawal. For this reason, at the BUYER's request, when personalized production is made in a color different from the mineral color offered on the website, or in special orders placed outside the ring size range, necklace and bracelet length offered on the website, in wedding rings with writing written inside, or in the case of the ordered product After delivery to the BUYER, when operations such as changes in ring size, necklace, bracelet length and model are made in line with the BUYER's request, these products, which are specially produced in line with the BUYER's special requests, are among the products for which the right of withdrawal cannot be exercised. In accordance with Article 15 of the Distance Contracts Regulation No. 29188, which came into force on 27.02.2015, there is no right of withdrawal (right of cancellation and return) in ring orders, depending on the legal conditions, since the ring size is prepared specifically for the person.b) Contracts regarding goods or services whose prices change depending on fluctuations in financial markets and are not under the control of the SELLER or the provider.
c) Contracts for the delivery of goods that can quickly deteriorate or expire.
d) Goods whose protective elements such as packaging, tape, seal, package have been opened after delivery; Contracts regarding the delivery of those whose return is not suitable in terms of health and hygiene.
e) Contracts regarding goods that are mixed with other products after delivery and cannot be separated due to their nature.
f) Contracts regarding books, digital content and computer consumables offered in tangible form, provided that the protective elements such as packaging, tape, seal and package have been opened after the delivery of the goods.
g) Contracts regarding the delivery of periodicals such as newspapers and magazines, other than those provided within the scope of the subscription agreement.
h) Contracts regarding accommodation, goods transportation, car rental, food and beverage supply and utilization of free time for entertainment or recreation purposes, which must be made on a certain date or period.
i) Contracts regarding services performed instantly in electronic environment or intangible goods delivered instantly to the consumer.
j) Contracts regarding services whose performance begins with the approval of the consumer before the right of withdrawal expires.
k) Products delivered to an address outside the Turkish Customs Area as a result of the buyer declaring an international delivery address are excluded from the scope of return.